Frequently Asked Questions
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Are your dog toys safe for all breeds and sizes?
Yes, our dog toys are designed to cater to various breeds and sizes. We prioritise safety, ensuring our products meet the highest standards for all furry friends.
What is the returns policy?
You have 28 days from the date of receiving your order to initiate a return. Items being returned must be in their original, unused, unwashed, and undamaged condition. All original packaging, tags, and labels must be intact.
Are SPORTSPET balls indestructible?
Our dog toys are built to withstand tough chewers. We use high-quality materials like robust rubber and nylon, ensuring hours of safe and enjoyable play. While our balls are tough, they are not indestructible. Please ensure the ball suits your pet's play habits, size, and chewing behavior.
How much is delivery?
Delivery is FREE for orders over £10 and £3.50 for orders under £10
How do exchanges work?
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow our returns policy to initiate a return and then proceed to place a new order for the desired item.
Will the toys keep my dog entertained for a long time?
Absolutely! Our toys are designed to provide engaging play experiences, keeping your dog mentally stimulated and entertained, even during extended play sessions.
Are the materials used in the toys eco-friendly and sustainable?
Yes, we take pride in our social and environmental responsibility. We source materials responsibly and promote sustainability in all aspects of our manufacturing process.
Can I find toys suitable for water play and outdoor activities?
Certainly! We offer a range of water toys for aquatic fun and durable toys perfect for outdoor play in parks, beaches, and open spaces.
Can I leave my dog unattended with the toys?
While our toys are designed for safe play, it's best to supervise your dog during playtime, especially if they are prone to destructive chewing.
Can I use your toys for training my dog?
Yes, our toys are excellent tools for positive reinforcement training. Use them as rewards during training sessions to make learning enjoyable.
My dog loves to play at night. Do you have glow-in-the-dark toys?
Yes, we have a variety of glow-in-the-dark balls to extend playtime into the evening, providing extra fun for your nocturnal fur buddy.
How do I choose the right ball size for my pet?
Picking the right ball size is crucial to avoid choking risks. Check our size guide and choose a ball suitable for your pet's breed and mouth size.
What should I do if the ball gets damaged or pieces come loose?
Regularly inspect the ball for any damage or loose parts. If found, replace it immediately to ensure your pet's safety during play.
My pet is an aggressive chewer. Can they use the ball?
Our balls are not chew toys and are not suitable for aggressive chewing. Choose appropriate toys designed for strong chewing habits.
What if my pet swallows a part of the ball?
Seek immediate veterinary assistance if any part of the ball is swallowed. Your pet's safety is our top priority.
How should I store the ball after playtime?
Once playtime is over, store the ball in a safe place out of your pet's reach to prevent accidental chewing or damage.